When emailing a question regarding your AR or Thorens turntable, it is best if you keep your email as brief as possible and restrict yourself to the most important question or two. This will increase the likelihood of a response. I continue to be a one man show here, and the emails from actual customers will always come first. I don’t mind answering questions when time permits, but honestly it’s just too overwhelming to open an email that is several paragraphs long with a half dozen questions. More often than not, an email like that is “starred” but I never seem to get back to them. Especially when nearly every day brings the arrival of questions from past and present customers. Some people have accused me of being aloof and unwilling to help others…believe me, if that were the case I would not have posted literally hundreds of responses in various forums and published dozens of instructional youtube videos that are free for the viewing. (After a few seconds of AD preview.) I continue to offer a consult service for those who have more indepth questions. You can access that service here. If you don’t want to pay the fee, I still highly recommend the AR and Thorens forums at Vinyl Engine as sensational resource.